Maloof Terms and
Conditions
ONLINE
SHOPPING CART PRICES ARE NOT AVAILABLE IN STORE
15–Day Return Policy
You can return
your Loose Diamonds, Custom Diamond Jewelry and regular jewelry,
collectible or giftware purchase for a full-refund (not
including shipping) within 15 days of shipment.
Accepting Returns
If for any reason you are not satisfied, you can return any non-engraved
item in its original condition for a refund or exchange. If you have any
questions about our return procedure, please don't hesitate to
contact us.
Return
Procedure
To return any purchase, follow our return process: |
| |
1. |
Contact
us for a Return
Authorization Code.
Returns@maloofjewelry.com or 586-774-2100 |
| |
2. |
Address the
package as indicated below including the RA code. |
| |
|
|
M.S.C.
RA # {Code}
28525 Harper Avenue
St. Clair Shores, MI 48081 |
| |
3. |
Place all original
packaging and any paperwork (including appraisal for certified diamond
purchases). |
On
your invoice, if the price of the item you're returning is listed as:
|
| |
Less
than $500:
You can ship it via any carrier. Be sure to ship your item fully
insured, and request a return receipt for confirmation that your
shipment has reached its destination.* |
| |
More
than $500:
Ship your package via US Postal Service Registered Mail™, insured for
the total value of the contents, and request a return receipt for
confirmation that your shipment has reached Maloof.* (FedEx® and UPS®
will not insure merchandise over $500.) |
Once your return is
received, it will be reviewed by our Quality Assurance department. You
will receive e-mail notification regarding your return or exchange within
seven business days.
Any unauthorized,
improperly packaged, or non-insured packages will be returned to sender.
Items that show signs of wear or have been resized (by a jeweler other
than Maloof), engraved, altered, or damaged in any way cannot be accepted
for return.
* Maloof will not be
responsible for loss or damage of return shipments.
Pricing
Information
Infrequently, data may be inaccurately displayed on our site due to
system errors. Whilst we make every attempt to avoid these errors, they
may occur. We reserve the right to correct any and all errors when they
do occur and we do not honor inaccurate or erroneous prices. Our prices
are also subject to change without notice. We apologize for any
inconvenience that this may cause.
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